Job Description

Job Description

Job Description

Overview

Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. Ruby is all about making personal connections that help small businesses grow. At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression.

We're a team of service-oriented experts blended with an innovative tech company. Our highly trained Receptionists use proprietary software to personalize a caller or website visitor's experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up.

Our Vision & Mission

We deliver exceptional experiences that build customer loyalty and empower businesses to freely pursue their purpose, cultivating diverse and thriving local economies. We create meaningful connections and provide actionable insights that capture opportunities and give businesses the freedom over when and how they communicate so they can achieve more.

What You'll Do and Be Accountable For

• Create exceptional experiences by making meaningful connections with customers and their callers via phone or chat. Treat callers and web visitors as an extension of our customer, confidently and skillfully guiding conversations according to call handling instructions.
• Adhere to Ruby's service quality and performance expectations, accurately completing over 150+ interactions per day, limiting personal bias while answering calls and chats with a warm and friendly demeanor.
• Maintain accuracy and strong attention to detail in written communication, ensuring proper spelling and grammar.
• Multi-task in a fast-paced inbound contact center environment, while toggling between two screens.
• Maintain a record of responsible attendance and adherence to your schedule.

Your Background

• Have at least 1 years' experience in a call center or heavy inbound call volume role, or
• Have at least 1 years' experience in a professional/administrative role with light inbound call volume, or
• Have at least 1 years' experience in a customer service role.

Your Skills

• Able to provide exceptional customer service calmly and confidently, even when supporting emotional or upset callers.
• Ability to demonstrate self-motivation and accountability.
• Proficient computer skills and able to multi-task utilizing 2 monitors, required. Office 365 experience, preferred.
• A minimum typing speed of 50 WPM.
• Bilingual Spanish/English is a plus!

Pay and Benefits

• $21 / hour with perfect attendance
  • Perfect attendance is considered being on time for the start of your shift, leaving and returning on time for any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $19 / hour.
• Employee Stock Ownership Plan
• 401k with Matching Contributions
• Full Medical, Dental, and Vision
• 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance

Shift

Various full-time shifts are available, all of which are 40 hours per week with 8-hour shifts.

Work Environment

This is an in-office position at our Virginia Beach, VA location. This is a coverage position that requires the ability to work a consistent full-time schedule. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person or virtually, by phone and computer.

Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Location: Virginia Beach, VA

Reports To: Supervisor, Services

Department: Services

FLSA Status: Non-Exempt

*All in-person interviews will take place at our Chesapeake, VA office.

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