Job Description

Ready to be a part of a game-changing team that thrives on defying the impossible?

 

About PCS Wireless

Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile device distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resale market, both from a business and a consumer perspective.

Today, PCS is a recognized global leader powering the secondary market. We buy and sell mobile devices and products worldwide through partners and programs. By breathing new life into old devices, we efficiently extend a device’s lifecycle up to 5 times or more. We collaborate with industry giants including consumer electronics manufacturers, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 customers. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA.

 

Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, and it continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun doing it!

About the Role

The IT Technician is responsible for providing first-line support and ensuring the smooth operation of end-user computing, hardware, applications, and network systems. This role involves managing and resolving tickets, supporting Office 365 and Intune environments, maintaining hardware & network components, and delivering exceptional customer service to internal users. Additionally, the Sr. IT Technician plays a critical role in creating and maintaining thorough documentation, SOPs, and knowledge base articles to support team collaboration and knowledge sharing. 

What You Will Do

Maintain Network Infrastructure

• Troubleshoot and resolve wired and wireless connectivity issues, including PoE devices, physical link testing, and performance bottlenecks. 


• Install, label, and document network cabling, test for availability, and ensure clean topology and physical layout. 


• Assist in firmware updates on networking gear, security cameras, and other connected infrastructure as needed. 

 

Deliver End-To-End IT Support and Automation

• Own your IT ticket flow from intake to resolution, maintaining SLA compliance and proper escalation paths. 

• Support users across Windows/macOS environments, including setup, deployment, and troubleshooting. 

• Provision and manage devices and applications using Microsoft Intune, including OS patching and reducing manual workflows. 

• Troubleshoot Office 365 issues (e.g., logins, OneDrive, mailbox config), manage licenses, and enroll users. 

• Use PowerShell to script and automate repetitive tasks, enhancing operational efficiency. 

• Maintain inventory and perform logistics for laptops, accessories, and parts; manage RMA/returns process. 

Drive Knowledge, Security, and User Enablement

• Monitor security alerts, respond to threats (e.g., phishing, suspicious activity), and assist with endpoint quarantining. 

• Create and maintain clear documentation: SOPs, KBs, known issues, training materials, and environment status reports. 

System Maintenance and Automation

• Maintain, patch, and monitor users’ environments to contribute to stability and security.


• Leverage tools like Intune to deploy applications and machines, reducing manual tasks.


• Utilize PowerShell scripting to automate tasks and improve operational efficiency.


• Provision and maintain Apple macOS systems and peripherals.


• Ensure camera systems are operational, addressing connectivity issues, and updating firmware when necessary.

Who You Are

• You love technology; it’s not just a job, it’s a hobby.


• Your fluent in both English and Spanish.


• You are curious in general and specifically about technology.


• You understand that AI really is the future, today


• You have a minimum of 5 years of work experience in “Network Support” or related fields.

We Are Seeking People Who:

• Who are owners. 


• Are continually raising the bar.


• Are sincerely open-minded.


• Are willing to examine their strongest convictions with humility. 


• Are willing to nurture and embrace differing perspectives to make better decisions. 

 

If you are ready to join our fast-paced company, apply below!

We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.

 

Job Tags

Full time, Work experience placement, Work at office, Worldwide,

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