Job Description

IT Helpdesk Support Engineer

A rapidly growing, innovation-driven company in the medical technology space is looking for a hands-on IT Specialist to own and scale internal IT operations across hardware, software, and network systems. We are looking for a technically skilled professional who thrives in a fast-paced environment and is excited to help build the infrastructure that supports cutting-edge engineering and product development teams.

Job Responsibilities:

• Serve as the primary point of contact for all IT-related operations across the enterprise
• Manage day-to-day IT needs, including setup, maintenance, and troubleshooting of computers, servers, and network devices
• Oversee onboarding/offboarding, account creation, and asset management
• Design, deploy, and secure internal network infrastructure (VPN, firewalls, endpoint security)
• Implement and maintain cybersecurity protocols, including antivirus, SOC tools, and data protection strategies
• Support cloud integrations and specialized infrastructure (e.g., for digital imaging or machine vision systems)
• Collaborate with cross-functional teams to ensure reliable technical operations
• Manage IT procurement and vendor relationships
• Continuously evaluate systems and recommend upgrades to support growth

What You Bring (Qualifications):

• 5+ years in IT support, systems/network administration, or related roles
• Strong knowledge of Windows, Mac, and Linux environments
• Experience supporting Google or Microsoft 365
• Experience troubleshooting racks, servers
• Experience writing IT policies
• Experience with Red Team Ops
• Proficiency in networking technologies (TCP/IP, DNS, DHCP), security protocols, and endpoint protection
• Experience with cloud platforms like AWS, Azure, or Google Cloud
• Familiarity with scripting, automation, and modern DevOps tools (e.g., Docker – a plus!)
• Ability to work independently while collaborating across teams
• Excellent troubleshooting, communication, and documentation skills
• Startup or small company experience a big plus
• Certifications such as CompTIA, Microsoft, or relevant security credentials are a bonus

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