I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• Offered: medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...variety of behavioral health, substance abuse, education and prevention services. Through more... ...SUMMARY: Responsibilities of a Teacher in assigned class include adherence to all... ...Adhere to all licensing, CACFP (Child and Adult Care Food Program) and Accreditation rules...
...Job Description: Become part of Essentias accomplished team as a Registered Nurse (RN) in Brainerd and Baxter, Minnesota, where 465 lakes provide endless options for water sports and recreation. These cities, 125 miles north of Minneapolis, are at the heart of the...
Job Description Location: Canaan, CT, 06018 (Onsite) Type & Duration: Contract, 3+ Months We are seeking a detail-oriented and fluent English-Spanish Translator to support document translation needs at our manufacturing site. The ideal candidate will be responsible...
...Job Description Drive With Dunavant! Looking for Owner Operators CONTRACTING INTERMODAL, PORT, AND DRAYAGE DRIVERS INTERMODAL DRIVERS CAN EARN WELL OVER $200,000 PER YEAR Advantages: ~$3,000 - $3,500 weekly take home average ~ Home Daily Monday - Friday...
...Join a dynamic team working in a clean environment where you will assemble small drones, each three feet or smaller, for military and... ...aptitude throughout assembly tasks.Essential SkillsExperience in medical assembly and medical devices.Proficiency with hand tools and...